They are about ten at the moment, they will soon form only one. In an interview, the boss of SNCF Voyageurs promised that the company’s multiple applications will soon be combined into one.
Only one will remain. SNCF provides this. By the end of the year, it will launch a single application bringing together most of its services, currently disseminated through a dozen applications, some of which are little known. In any case, this is what Jean-Pierre Farandou, Chairman of the SNCF group, promised last December on BFMTV.
A promise reiterated a few days ago by Christophe Fanichet, CEO of SNCF Voyageurs who spoke to journalists. This initiative is part of a global customer service improvement plan dubbed “Easy SNCF”. The deployment of a single application will nevertheless be made after other changes, such as the arrival expected this summer of a new price list that SNCF wants “simpler, more accessible, more attractive ».
Scattered services … and sometimes lost customers
Today, travelers are confronted with no less than eight applications: Assistant SNCF, OUI.sncf, OuiGo, TGV INOUI Pro, for the best known, but also En Gare, Andilien, Junior & Cie or Alerte 3117, which offer users of additional services and aids (find out which shops are available in a station, allow people with disabilities to obtain help, request support for a child and alert SNCF of an incident during a journey, respectively). A constellation of apps that are difficult to manage effectively for SNCF and complex to understand for travelers.
From the end of this year, a single application for all SNCF travelers compared to 6 currently. Good progress with a view to improving the transparency of information and facilitating the use of the digital tools made available by the @SNCF https://t.co/jPtmqAzZxb
— Killian (@killianchaplain) January 6, 2021
This funny variety of applications is due to the fragmented organization of SNCF into several distinct divisions, each having launched their own application rather than relying in a concerted manner on the development of a single version. A situation which should therefore change in the coming months. It remains to be seen how the company will go about bringing together so many services in a single ergonomic and readable app. Response expected by the end of the year.