Saturday, January 16

of televisions display Netflix in low definition, the brand responds

A DRM issue is currently affecting some Philips brand televisions. The brand’s teams are working to resolve the issue using a software patch.

Philips OLED + 935

Philips OLED + 935 // Gamesdone: Philips

Several users of Philips televisions have been blurring the last few weeks with SVoD services such as Netflix. The flow of these services is no longer displayed in 4K, or even in Full HD, but in low definition SD. Fans of OnePlus and Xiaomi will no doubt remember the problems encountered with some smartphones on these services, but this time it is a television where the problem of definition is clearly more visible.

Here’s everything you need to know about this problem.

A problem with Widevine DRM

As with the smartphones we mentioned, this is an issue with the Widevine DRM used by SVoD services like myCanal, Disney + or Netflix. We have a complete explanatory file on this problem regularly encountered by users, but also service providers and manufacturers.

The bottom line is that Widevine basically offers two levels of certification: the strongest L1 level, which requires hardware certification and provides some security to service providers, and the weaker, integrated L3 level. software.

In the case of Philips, its televisions were Widevine L1 certified and had direct access to SVoD applications in HD or 4K quality, until this problem a few weeks ago which made the certification switch to a simple L3 level. The latter still allows access to services, but with a limited definition.

The problem obviously concerns televisions equipped with a MediaTek MT5596 chip. These are mainly televisions marketed in 2017 and 2018 such as the PUS8303, PUS7803 or OLED854 models.

Philips is working on a patch update

The Widevine L1 level is therefore managed at the hardware level, which means that a device that is not L1 certified generally cannot become so by a simple update. This is how OnePlus offered its customers an exchange of the smartphone for an L1 certified version. However, a software update is possible in certain cases, which is what Xiaomi had managed to offer for the Pocophone.

We asked a representative of Philips to find out what the situation was. Here is the brand’s official response.

TP Vision (Philips TV), together with our partners, managed to find the source of the problem some consumers were having when streaming content to their Philips TVs (2017 & 2018 models); the content is not always broadcast in the expected resolution.

The technical teams are currently working on a software update which, according to forecasts, could be offered during the month of December. This software update will allow consumers to stream content to Philips TVs at the expected resolution.

It will therefore take a little more patience to have the problem corrected, but the discovery of the source is good news to hope for its resolution in the weeks to come. A simple software update should allow affected devices to recover their certifications. This is also good news.

Thanks to Benoît on Twitter for reporting the problem to us.

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