Getting a refund for a Switch game isn’t the easiest thing in the world. We will explain to you in which case this is possible and especially how to proceed.
Did you buy the wrong game from Nintendo eShop on the Switch? You no longer like the game? Or do you realize that, like in Minecraft, it is not possible to play two-on-one with a pair of Joy-Con? In short, you have good reasons to ask Nintendo for a refund.
We will unfortunately shower your hopes right away … For Nintendo, all purchases are final and non-refundable (see the dedicated web page of the Nintendo website).
The devil is in the details
In theory, any purchase made online can benefit from a 14-day withdrawal period. Except that Nintendo is playing on a very specific legal point: “When purchasing digital content from Nintendo eShop, you consent at the time of purchase that Nintendo will begin to fulfill its contractual obligations immediately, prior to the expiration of the withdrawal period, and in doing so, you expressly waive any exercise of your right of withdrawal ».
To put it simply, by purchasing from Nintendo eShop on the Switch, you give up all possibilities of withdrawal. However, the rule is relaxed for games purchased in pre-order.
But be careful, here too the devil is hiding in the details. So when you pre-order a game from Nintendo eShop, the button Proceed to pre-order should be displayed clearly.
If you have a pimple Proceed to purchase only, it is a classic purchase, so no refund possible. This happens when the game is available within the next 7 days.
If you have the two buttons, choose the first only in all cases. You will thus keep a backup solution and Nintendo reminds us of its limitations before any purchase by specifying on an orange background Cancellation possible or Cancellation not possible.
The conditions for a pre-order Nintendo eShop game to be refunded
- The refund request can only be made with a game in pre-order.
- The reimbursement request must be made at most 7 days before the actual release of the game.
- You must not have launched no downloads however, some games offer to download the game in advance or game elements. As on PlayStation Store, initiating the slightest download voids any possibility of reimbursement.
How do I get a refund for a Switch pre-order game?
Are you more than 7 days away from the release of the game you have pre-ordered? So let’s go to your Switch and let’s see how to request a refund.
- Go to the Nintendo eShop de la Switch.
- Locate the tab Pre-orders.
- The list of pre-ordered games will then appear on your account.
- Click on Cancel pre-order.
- The operation is complete, you automatically return to the page Pre-orders which should now be empty.
For your information, when you buy a pre-order game, Nintendo does not immediately debit your account, so the request mostly cancels out the future debit. In absolute terms, if you want some leeway, prefer pre-ordering: you can change your mind up to 7 days before the game is released.