This Tuesday February 9 is Safer Internet Day, the European day of awareness of digital uses. On this occasion, Facebook in collaboration with the association e-Enfance is launching a chatbot on Messenger to help young people face the dangers of digital technology.
Feeling harassed, oppressed or helpless in the face of the harshness of the internet is difficult for everyone. But when it comes to a child or a teenager who does not always have the codes or the sufficient experience to take a step back, the devastation can be substantial, even dramatic.
The e-Childhood association has been working for years to make parents and children aware of the harshness of digital life by offering a web assistance platform via its website, a chat, a Facebook page, but above all with a Net Listening line (0800 200 000, Monday Saturday 9 a.m. to 8 p.m.). A free number which protects the anonymity of callers and is there to answer all questions.
A tool that is easier to access and better targeted to help parents and children
On the occasion of Safer Internet Day, the European Day of Awareness of Digital Uses which takes place on February 9, e-Enfance and Facebook are launching a chatbot to offer an even faster and more intuitive tool to help young people in difficulty and to support them well.
This chatbot is for all those who want a quick answer and advice to overcome the difficulties encountered on the Internet, whether in the functional or cyberstalking order. It was designed by the children’s aid association with the support of Facebook to respond to a finding: a 44% increase in requests by the youngest on the platform in 2020, especially since the first confinement.
The chatbot is accessible from the e-Enfance Facebook page and Messenger messaging, but also on the association’s website. It is based on an artificial intelligence which will be able to analyze the requests and provide a first concrete response before directing the requests to the resources offered by e-Enfance on specific themes (cyberbullying, blackmail on the webcam , intimidation…). The young Internet user can also be put in touch with a listener for immediate support by professionals (psychologists, lawyers, web specialists, etc.).
The chatbot will soon be deployed on WhatsApp
Messenger and e-Enfance hope to provide an even simpler solution with this chatbot for the youngest Internet users, or parents worried about their children. But also more incentive with a popular platform. The chatbot will also soon be deployed on WhatsApp to be within reach of even more users.
This is not the first time that Facebook has partnered with associations to support children or to advise parents. The social network recently launched tools to help parents to better understand the difficulties of life online, cyberstalking and other dangers that children can face, by creating Facebook groups and informative meetings. For the week framing the Safer Internet Day, the platform launches “Let’s talk web», A series of content around online security with advice and tools available.